Support
Need help? Our support team at Card Crush Casino is ready to assist you. Use the live chat on the site for the quickest response, or email support@cardcrushcasino.com when you need to attach documents or prefer a written record. We do not offer phone support at this time, but our live chat and email channels are staffed to handle everything a phone call would — from account questions to transaction help.
Real people, real answers — what our team handles
We handle account setup and verification, deposits and withdrawals, bonus questions, game rules, and technical issues related to desktop and mobile play. Our agents know the ins and outs of our platform, including payment methods like MasterCard and Visa, and our sweepstakes-style Mystery Coin system. If you’re trying to redeem prizes, asking about KYC requirements, or need help with a specific game such as Heist Slots, we’ll walk you through the steps and next actions. See our full Card Crush Casino review for more on the platform.
Quick self-service: FAQs and Help Center
Before you contact support, check the Help Center and FAQs for fast answers on common topics:
- How to complete identity verification for prize redemptions
- Deposit and withdrawal rules, including minimum redemptions and daily limits
- Bonus rules and wagering requirements for Mystery Coins
- How to claim or purchase Mystery Boxes and Battle Cards
If the FAQ doesn’t solve it, start a live chat or send an email and we’ll take it from there. You can also find dedicated game guides, like the Heist Slots review, that break down bonus rounds and symbol functions.
Typical response times — what to expect
We aim to keep wait times short and resolutions efficient:
- Live chat: usually answered within a few minutes. This is best for urgent account or gameplay issues.
- Email: typical response within 12 to 24 hours, depending on volume and the complexity of your request.
- Escalations: specialist or security reviews, such as KYC checks, are normally handled within 48 to 72 hours after you submit required documents.
These are typical times, not guarantees. All timelines depend on verification steps, banking partners, and the nature of the request.
Support availability and location access
Our support channels operate around the clock, so you can reach us 24/7. Note that Card Crush Casino is available only in California and New York, United States. If you’re having trouble accessing your account because of location, contact support with your details and we’ll explain the options.
Security, privacy, and dispute handling
We take sensitive issues seriously. When you send personal documents for verification, they’re handled securely and only used to process your request. If you have a payment dispute, suspected fraud, or an unresolved account problem, our team will provide a clear path forward and keep you updated until the issue is resolved. We don’t promise outcomes, but we commit to thorough, timely attention.
How to reach us, and what to include
To speed up resolution, include relevant details in your message:
- Your account email or username
- A clear description of the issue
- Screenshots or transaction references, if applicable
Contact options:
- Live chat: Click the chat icon on the site for instant help.
- Email: support@cardcrushcasino.com
All support and promotional details are subject to our Terms and Conditions. If you’d like quick information on specific games, check our reviews, like Heist Slots, or contact support and we’ll guide you step by step. We’re here to help you play with confidence, and we’ll do our best to resolve any issue promptly and professionally.