FAQ

Creating an account is quick. Click “Sign Up,” provide your name, email, and a secure password, and confirm your location so geolocation can verify access from California or New York. The welcome no-deposit bonus is credited automatically upon registration for eligible players. After signing up, you can add a payment method like MasterCard or Visa to fund purchases or request cash redemptions. Always use accurate personal information—KYC (identity verification) is mandatory before any prize redemption.

Card Crush Casino credits a "Sign-Up Bonus" automatically: 2 Mystery Coins and 5 Battle Cards for qualifying new accounts located in California and New York. The First Purchase Discount offers 25 Mystery Coins and 5 Battle Cards for $9.99 (regular $29.99), a 66% discount, available as a manual opt-in purchase. Loyalty perks, referral rewards, and Daily Drop notifications add ongoing value. All bonuses carry a 1x wagering requirement on Mystery Coins and are non-sticky until wagered. Read the full terms and conditions for each offer before claiming.

No bonus codes are required for the automatic Sign-Up Bonus. The two Mystery Coins and five Battle Cards are applied upon successful account creation for eligible players in California and New York. Paid offers, referral rewards, and time-limited promotions may require opt-in or purchase, and those will have activation steps described in the promotion details. Always check the promotion’s terms and conditions for eligibility, wagering, and redemption rules.

You can deposit with MasterCard or Visa. Deposits are typically instant, letting you use Mystery Coins or play cash games right away. Withdrawals require KYC verification, and standard cashouts are subject to a daily cap of $10,000. To request a cash prize, you must hold a minimum of 75 Mystery Coins (equivalent to $75), while gift card redemptions may be available from 10 Mystery Coins. Mystery Coins are awarded separately from cash and must be wagered 1x to become eligible for withdrawal. Processing times vary by method, and any payout estimates will appear during the withdrawal request.

A 1x wagering requirement means you must play through the Mystery Coins value one time on eligible games before those Mystery Coins convert into redeemable cash. For example, if you receive 50 Mystery Coins, you need to place enough wagers totaling the coin value once to make those coins eligible for cash redemption. This low playthrough rate applies to the welcome and promotional Mystery Coins, but specific game-weighting and eligible game lists can affect how quickly you meet the requirement. See the promotion’s terms for details and always review wagering contributions for table games versus slots.

Yes. Card Crush Casino is mobile-compatible and optimized for modern smartphones and tablets. You can access most slots, table games, and card-battle tournaments through your device’s browser, with the same account, bonuses, and secure payments available. Mobile performance depends on your device and connection—Wi-Fi is recommended for live dealer streams and larger downloads. If you experience display or performance issues, clear your browser cache, update your browser, or contact support for device-specific guidance.

We offer popular US-focused titles across slots, blackjack, roulette, video poker, and live-style card battles powered by Betsoft, Bgaming (Softswiss), Fugaso, Iconic21, and RubyPlay. That mix delivers frequent-win-style slots, traditional table games, and our RPG-style card battles that use Battle Cards and Mystery Coins. Technical terms like RTP, paylines, and volatility are translated here into player benefits—some games provide more frequent smaller wins, while others offer bigger payout potential but less frequent hits. Game availability may vary by device and by state.

Card Crush Casino is available only to players located in California and New York, within the United States. Geolocation checks ensure you can only access the site from approved locations. If you are outside those states, you cannot legally register or play on this platform. All users must be of legal gambling age in their state. If your location changes, log out and do not attempt to bypass geolocation restrictions. For legal questions, consult your local regulations or contact support.

KYC verification confirms identity before any prize redemption and helps prevent fraud. Typical documentation includes a government-issued photo ID, proof of address, and sometimes a selfie or payment method verification. Upload documents via the secure verification portal; our team reviews them promptly. Verification is required to withdraw cash prizes and may be requested before large redemptions or suspicious activity. Keeping your documents ready speeds up payouts—most verifications complete within a few business days, depending on document clarity.

If games freeze, payments don’t process, or you get error messages, first try basic troubleshooting: refresh the page, clear your browser cache, try a different browser or device, or restart your modem. Ensure your device has an updated browser and a stable internet connection. If problems persist, contact live chat for real-time help or email support@cardcrushcasino.com with screenshots and account details. Our support team is trained to resolve account and technical issues, and we’ll advise next steps, including escalation to our technical partners if needed.

Card Crush Casino offers tools and resources to help you play responsibly, including deposit limits, session reminders, and self-exclusion options. Our platform provides clear information on how Mystery Coins work versus cash, and we encourage setting budgets before play. If you feel gambling is becoming a problem, contact support or use the self-help options in your account to limit access. We will provide resources and guidance, and staff are ready to help with temporary or permanent account restrictions.

Security is a priority. Card Crush Casino uses standard industry safeguards to protect personal and financial data, including encryption and secure storage. Payment processing uses trusted partners for MasterCard and Visa transactions. For questions or help, use live chat for fast support, or email support@cardcrushcasino.com for detailed inquiries. All promotional offers and cashout policies are governed by terms and conditions, and you should review them before participating. If you need further clarification, contact support and we’ll walk you through the process.